Troubleshooting
This page lists common problems with teams, billing, and servers, and how to fix them. Each problem starts with the message or the behavior that you see.
Team and access
| Problem | Fix |
|---|---|
| You do not see Billing in the sidebar, or a button such as Invite is missing. | Your role does not include that permission. Ask an Owner or Admin to change your access. See Roles and permissions. |
| This user is already a team member. | The person is already on the team. To change their role, use Manage access. |
| This person already has a pending invitation. | Open the ⋮ menu on the invitation row and click Resend. |
| You have sent too many invitations. Try again in an hour. | Wait one hour, then send the rest. |
| This invitation was sent less than 5 minutes ago. Try again later. | Wait a few minutes, then click Resend again. |
| This invitation has expired. | Ask a team Admin to resend the invitation. A resent invitation has a new link. |
| This invitation was sent to a different email address. | Sign in with the email address that got the invitation. On the join page, click Switch account. |
| The invitation link says it was withdrawn or already accepted. | Ask the team for a new invitation if you still need access. |
| Reassign members off this role before deleting it. | Change the access of each member who holds the custom role, then delete it. |
| Could not save the selected team. Allow browser storage and try again. | Your browser blocks site storage. Allow storage for the console, then switch teams again. |
| Archive team is disabled. | Fix each failed check in the dialog first, such as terminating servers or paying invoices. See Archive the team. |
Billing
| Problem | Fix |
|---|---|
| Add your billing details banner. | Click Add billing details and enter your currency, legal name, and address. You need them to add credit, add a payment method, and create servers. |
| Add a payment method to create servers. | Your credit does not cover the server and the team has no payment method. Add a card or add credit. |
| Your trust tier limit is reached. | Your team runs the most servers your tier allows. Terminate a server you no longer need, or contact support to review your tier. |
| This plan and your pending server requests exceed your spending limit. | Choose a smaller plan, or contact support to review your limit. See Credits and spend limits. |
| A red or amber banner says an amount is overdue or outstanding. | Click Pay now and pay the invoice. See Pay an outstanding invoice. |
| A payment attempt failed. | Add another card or move a working card to the top, then pay the invoice. |
| Action required: choose how to keep paying. | Click Choose how to pay. Select Pay each invoice or Prepaid wallet, then click Confirm. |
| The invoice download icon is disabled. | The invoice is not issued yet. The PDF is ready after the invoice is issued. |
| Primary payment method is disabled. | Your wallet has a balance, so credits pay first. The option is available when the balance is zero. |
Servers
These messages show when a server action does not complete.
| Message | Fix |
|---|---|
| You don't have access | Ask a team Admin to give you server access, or switch to a team where you have it. |
| This region is temporarily unavailable | Try again in a few minutes. If the problem continues, contact support. |
| No room for this size | Choose a smaller size, or try again later. |
| The server wasn't created | Try again, or select another region if the problem continues. |
| The [action] is taking too long | Refresh the server list in a few minutes. If it still looks stuck, contact support. |
| We're still confirming this request | Frappe Cloud keeps checking. Do not submit the request again. |
| The [action] didn't complete | The server is in a failed state. Contact support before you submit another action. |
| Setup needs support | Do not submit another request. Contact support with the action ID. |
| The final snapshot didn't complete | The server is stopped and was not removed. Start it again, or terminate it without a snapshot. |
| Server not found | The server was terminated or belongs to another team. Refresh the server list. |
Contact support
Click your name at the bottom of the sidebar, then click Help > Contact support. The support portal opens in a new tab. Some messages in the console also have a Contact support link, which adds the topic to the ticket subject.
Include the team name, the server name, and the exact message in your ticket.